For families
Being a family member of a resident — what you can expect.
Choosing a residential home for a parent or partner is rarely just about the building. What most families want to know is what the next months look like when they’re at home and their relative isn’t. Here’s how we try to make that ordinary.
You can visit any time
No appointments needed. If you’d like a quiet corner for a private chat, we’ll find you one.
You will speak to someone who knows your relative
At our scale, that happens naturally — staff aren’t reading about your mum from a handover sheet.
We’ll ring you when we need to
For health changes, for anything that would unsettle a visit, and any time the plan needs adjusting. We’d rather overcommunicate than leave you guessing.
We’ll ask for your input on the plan
You know your relative in ways we don’t. The care plan is better for your involvement.
The small stuff isn’t small
The order tablets are taken. Which chair they prefer at lunch. What they want for breakfast. We write those down.
Laundry, visits, garden walks, end-of-life
Everything that matters at a residential home — we handle it, and we talk to you about how.
A short note on end-of-life care.
We’re not a nursing home, so we work closely with district nurses and local hospices when needs change. Many residents ask to stay at Allendale rather than move on at the end of life, and where it’s possible we make that happen — quietly, with the right professional support around them, and with family welcome to be here as much as they need to be.
Call us
The fastest way is still a phone call.
01482 898379 — we answer most calls during the day, and if we can’t we ring back within a few hours.